Refunds and digital delivery

• Payment is verified on our server with the payment provider before any download is unlocked.
• The confirmation page shows a signed download link that expires five minutes after it is generated.
• Expired links can be regenerated from the order page using your order link, or recovered by email.
• Files are stored privately. There is no public URL to a paid PDF.

• You were charged more than once for the same order.
• A file will not download and we cannot fix it for you.
• The delivered document is materially different from its product description.
• A charge appears that you or someone using your payment method did not authorise.

Because the document is delivered immediately and cannot be returned, change of mind requests are considered case by case and are not guaranteed. A refund is not available where the files have been redistributed or where the request relates to content the product page clearly described.

Nothing here removes rights you have under mandatory consumer protection law in your country.

Send a message through the contact page with your order number and the email used at checkout. We reply within two business days. Approved refunds are returned through the original payment method by the payment provider, typically within five to ten business days.

Checkout is intentionally idempotent: a verified payment can only fulfil an order once, and a second confirmation of the same session does not create a second charge or a second entitlement. If your bank statement still shows a duplicate, contact us with both references and we will review it.